At Kannas Collections, is more than just an online store
— it's a place where emotions, memories, and
artistry come together. We specialize in crafting
exquisite and meaningful jewelry and keepsakes
that hold personal value for every customer.
All orders placed with Kanna’s Collections are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. Please note that during festive seasons or high-order volumes, processing times may be slightly extended. Customers will be notified in such cases to ensure transparency.
We aim to deliver your jewellery safely and on time. Our shipping partners ensure secure handling and timely delivery to your doorstep. Estimated delivery times based on location are as follows:
Please note that these delivery times are estimates and may vary slightly due to courier network delays, weather conditions, or other unforeseen circumstances.
Shipping costs are calculated at checkout based on your delivery location and order value. We occasionally offer free shipping on eligible orders during promotional campaigns — such offers will be clearly displayed on our website. For remote or out-of-service areas, additional courier surcharges may apply.
Once your order has been shipped, you will receive a confirmation message or email containing the tracking details. You can use this tracking number to monitor your shipment status directly on the courier partner’s website.
While we strive to meet all estimated delivery timelines, external factors such as weather disruptions, courier delays, strikes, or incorrect shipping details may affect the schedule. In case of a major delay, our team will notify you via WhatsApp or email with updated information.
Kanna’s Collections is not responsible for delays caused by third-party courier partners once the shipment has been handed over for delivery.
If a delivery attempt fails due to an incorrect address, customer unavailability, or other issues, our courier partner will usually reattempt delivery. If the parcel is returned to us after multiple failed attempts, we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.
If your order arrives damaged, please record a clear unboxing video and contact us immediately with the evidence. Our team will review the details and provide an appropriate resolution, such as a replacement or refund (as per our Refund Policy). For lost packages, we will coordinate with the courier partner to locate or compensate the shipment.
At present, Kanna’s Collections delivers only within India. We are working towards enabling international shipping in the near future — stay connected for updates.
Please refer to our Cancellation and Refund Policy for detailed information on return eligibility and procedures.
For any queries regarding delivery, shipping updates, or tracking issues, please reach out to our support team:
Thank you for choosing Kanna’s Collections. We are committed to ensuring your jewellery reaches you securely and on time.
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At Kannas Collections, is more than just an online store
— it's a place where emotions, memories, and
artistry come together. We specialize in crafting
exquisite and meaningful jewelry and keepsakes
that hold personal value for every customer.
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