Cancellation and Refund Policy

Thank you for shopping with Kanna’s Collections. We value your trust and aim to provide a smooth and satisfying shopping experience. Please read our Cancellation and Refund Policy carefully before placing your order.

Order Cancellation

• Orders once placed cannot be cancelled, modified, or changed under any circumstances.
• We request customers to review all product details carefully before confirming their order.

Return Policy

• Returns are accepted only for damaged or defective products.
• A complete unboxing video (without any cuts, edits, or pauses) is mandatory for verification of damage claims.
• Returns without valid unboxing video proof will not be processed.
• Products must be returned in their original condition, with tags and packaging intact.

Refund Policy

• Refunds will be issued only after our team verifies the damage through the unboxing video and approves the return request.
• Approved refunds will be processed to the original payment method within 5–7 business days after receiving the returned item.
• Shipping or handling charges are non-refundable unless the error was from our end.
• If the product is unavailable for replacement, only then a refund will be initiated.

How to Request a Return

To initiate a return for a damaged item, please follow the steps below:

1. Contact Us: Email kannascollections2020@gmail.com or WhatsApp +91 84282 84285 with your order details and the full unboxing video.
2. Review and Approval: Our team will review your request and the video proof. If your claim is approved, you will receive return authorization instructions.
3. Return Shipping: Send the product back to our address in its original condition and packaging. Return shipping costs must be borne by the customer unless the product received was incorrect or damaged.
4. Inspection and Refund: Once we receive and inspect the returned product, the refund will be processed as per the eligibility.

Important Notes

• We do not accept returns or refunds for size, design, or color preferences.
• Customized or personalized jewellery items are non-returnable and non-refundable.
• Please ensure correct shipping details while ordering to avoid delivery issues.

For any further assistance, please contact us at kannascollections2020@gmail.com or WhatsApp +91 84282 84285.

We appreciate your understanding and support. Thank you for choosing Kanna’s Collections.

• Company Name: Kanna’s Collections
• Contact Person: Jisha Preejesh
• Address: No. 38, Sun Infras Brindhavan, Kandigai Street, Korattur, Chennai – 600076
• Phone: +91 84282 84285
• Email: kannascollections2020@gmail.com
• WhatsApp: +91 84282 84285